Committed to excellence in accident claims management

Established in 2004, Bankstone built its reputation handling motorcycle claims. Over the past decade we’ve extended that reputation across the full range of motor insurance claims. Our knowledge, experience and professionalism set us apart.  As does our investment in developing cutting-edge claims handling technology.

We lead the way in using technology to streamline the interactions between the customer and all the different service providers involved in a motor insurance claim. We make the customer experience seamless, efficient and pain-free. Our purpose-built technology means that details held on file by the broker are automatically extracted and disseminated to everyone else involved. So the customer never has to answer the same question more than once.

Bankstone sits at the hub of a network of handpicked specialist suppliers, including repairers, engineers, law firms, hire providers and rehabilitations specialists. This enables us to apply dedicated specialist expertise and service to every aspect of a motor claim. We constantly manage and review suppliers’ performance to ensure a consistently outstanding standard of service. Our customer satisfaction ratings are second to none.

 


    What our clients say about us

    Jo was friendly while still professional. She answered any questions and was patient and happy to help. Next steps and cover confirmation could have been a bit clearer. I've had calls from credit hire that I was expecting for replacement bike but they were pushing to do repairs. I was told this would be done by an approved repair. I called just after 9am to notify a claim and was told I would receive a call back within 10 to 15mins. I had to call back an hour later as no one had called back. The lady who answered, Jo, did deal with things straight away and was very helpful
    Mrs. L - North Shields