February 19, 2010

Given that Bankstone News’ theme this week is stupidly long first sentences, you will no doubt be delighted to learn that, in a week when contused.com reported that motor premiums had increased by 6.3% in the fourth quarter of last year, when RIAS launched a policy protecting against the risk of MOT failure, when monkeysupermarket claimed that males under 26 accounted for 60% of all convictions for driving uninsured, when Direct Line said 69% of UK motorists want tougher penalties for those caught driving whilst using a mobile phone, when the first person charged for causing death while uninsured escaped a prison sentence, when AXA reported total revenues down 3% and a combined ratio of more than 102%, when Accident Exchange cut 270 jobs, when footballer Dean Ashton claimed for a career ending tackle that didn’t end his career, when Aura Motor Claims Survey revealed, implausibly, that almost 90% of UK people are satisfied with their motor claims service, and when Questgates “snapped up” Teceris, Sir Dickon of Tysoe, Dickey Snoots to his friends, returned triumphantly from Monday’s Insurance Age roundtable in Manchester (“nice offices, great lunch,” he noted of hosts Ecclesiastical) with, if not – as Bankstone News, perhaps incautiously, suggested in an earlier story on this topic – the truth, then at least an entertaining story related by one of his fellow delegates about carjackers in Dublin tossing live rats through open sun roofs to encourage the precipitate exit of vehicle occupants. No second sentence in this story – sorry.


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    Jo was friendly while still professional. She answered any questions and was patient and happy to help. Next steps and cover confirmation could have been a bit clearer. I've had calls from credit hire that I was expecting for replacement bike but they were pushing to do repairs. I was told this would be done by an approved repair. I called just after 9am to notify a claim and was told I would receive a call back within 10 to 15mins. I had to call back an hour later as no one had called back. The lady who answered, Jo, did deal with things straight away and was very helpful
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