December 20, 2016

I would like to inform you about how incredibly helpful Marcel was with my insurance claim against a third party.
I feel like where other agents would perhaps not be as persistent, Marcel ensured that the third party insurers kept up with their client and in doing so, allowed me to win the claim against them.
Throughout our communication Marcel was polite, concise and easy to understand. It felt like he bent over backwards to help me so I wanted to praise his good work. I asked Marcel for his supervisor / managers details because I wanted to explain that he had done such a good job, and he stated there was no need, he was just happy to help. But I managed to get your details anyway.d
So well done Marcel and thank you Bankstone 🙂


What our clients say about us

Yes - the operator, Stacey, was able to answer my questions quickly and clearly for what is a process completely new and alien to me. At no point did I not think I had the full backing of my insurance company for what is turning out to be a stressful and traumatic time for me.
Mr. B - Peterborough