Back in 2007 ARAG was looking for an experienced specialist motor insurance claims handling service with the flexibility to meet the full needs of our diverse customer base, and somebody who really understood our specific needs; something we had struggled to find in previous providers. We found exactly that in Bankstone. Partnering with them adds value and reassurance when we tender for business, and we know we can rely on them to consistently deliver a professional and tailored service.

Paul Upton – Head of Claims – ARAG PLC

Throughout the six years we’ve been working with Bankstone, they have provided a truly exceptional level of service. They have helped us achieve consistently outstanding customer satisfaction scores across all aspects of claims handling. Above and beyond that, they’ve shown an in-depth understanding of our business, supporting the excellent reputation we enjoy with our insurer partners.

Lee Westwood – Customer Manager – Adrian Flux Insurance Services



What our clients say about us

Jo was friendly while still professional. She answered any questions and was patient and happy to help. Next steps and cover confirmation could have been a bit clearer. I've had calls from credit hire that I was expecting for replacement bike but they were pushing to do repairs. I was told this would be done by an approved repair. I called just after 9am to notify a claim and was told I would receive a call back within 10 to 15mins. I had to call back an hour later as no one had called back. The lady who answered, Jo, did deal with things straight away and was very helpful
Mrs. L - North Shields