NCI appoints Bankstone to handle its claims


Leading specialist professional claims handlers Bankstone have been appointed to provide the outsourced motor claims handling service for brokers NCI Insurance Services.

Brighouse-based Bankstone secured the deal after demonstrating its ability to extend and enhance its value proposition in a rapidly evolving insurance claims landscape.

NCI group commercial director Richard Sharman comments: “Having carried out a thorough review of potential suppliers, we were impressed with the very high level of service and the innovative solutions Bankstone brought to the table. I’m confident they will help us deliver the best possible standard of claims service to our customers.”

Bankstone director Dickon Tysoe adds: “We are delighted NCI ended up selecting Bankstone. We look forward to working closely with them to deliver a market-leading standard of service to their customers.”

Since it started trading in November 2004, specialist outsourced claims handling firm Bankstone has established itself as a leading provider of complete claims management solutions to brokers, insurance companies, and other claims management companies.

Bankstone has the expertise, the experience and the market-leading technology to offer a full menu of competitively-priced expert services including first notification of loss, claims management, ULR, compiling underwriting information and handling claims-related correspondence.

NCI is a UK-based insurance broker focusing on key personal lines products, including private car and pet insurance. NCI Insurance also operates the brand, specialising in breakdown recovery.


Given that Bankstone News’ theme this week is stupidly long first sentences, you will no doubt be delighted to learn that, in a week when reported that motor premiums had increased by 6.3% in the fourth quarter of last year, when RIAS launched a policy protecting against the risk of MOT failure, when monkeysupermarket claimed that males under 26 accounted for 60% of all convictions for driving uninsured, when Direct Line said 69% of UK motorists want tougher penalties for those caught driving whilst using a mobile phone, when the first person charged for causing death while uninsured escaped a prison sentence, when AXA reported total revenues down 3% and a combined ratio of more than 102%, when Accident Exchange cut 270 jobs, when footballer Dean Ashton claimed for a career ending tackle that didn’t end his career, when Aura Motor Claims Survey revealed, implausibly, that almost 90% of UK people are satisfied with their motor claims service, and when Questgates “snapped up” Teceris, Sir Dickon of Tysoe, Dickey Snoots to his friends, returned triumphantly from Monday’s Insurance Age roundtable in Manchester (“nice offices, great lunch,” he noted of hosts Ecclesiastical) with, if not – as Bankstone News, perhaps incautiously, suggested in an earlier story on this topic – the truth, then at least an entertaining story related by one of his fellow delegates about carjackers in Dublin tossing live rats through open sun roofs to encourage the precipitate exit of vehicle occupants. No second sentence in this story – sorry.


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Personal lines broker Shene Insurance has signed up outsourced claims specialists Bankstone to provide a full-service external claims handling service for its motor, household and business customers.

Shene Insurance MD Philip Alexander comments: “Our first priority is always to deliver the best possible service to our customers. Having looked at a number of potential outsourced providers, we believe Bankstone have the right resources and the right philosophy to take our claims handing service to the next level. They have the systems, the people, and the quality control to ensure our clients get the personal attention and support they are looking for when they need to make a claim. One of the benefits of outsourcing our claims function to Bankstone will be extending the hours during which we can offer a personal claims service to our customers.”

Bankstone director Dickon Tysoe adds: “I am delighted Shene have chosen Bankstone, as their claims handling partner. We look forward to working with them to maximise customer satisfaction and client retention whilst reducing operational costs. Shene and its customers will benefit from our market-leading technology platform, our state of the art online claims facilities, and the exceptional knowledge and experience of our team, many of whom are former brokers themselves.”

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Given the widely reported trouble under-25s are having finding jobs in the current economic climate, it’s good to be able to report that three of them at least have started work as Bankstone claims handlers in the last couple of months.

Louise Hilder joined in June, fresh from achieving a First in Economics from the University of Lancaster. Cara Lutz started in August, and Charlotte Gilchrist joined this month.

Bankstone Director Dickon Tysoe comments: “It’s great to welcome three such capable and enthusiastic new recruits on board. We’ll soon knock that out of them.”

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