October 8, 2009

Personal lines broker Shene Insurance has signed up outsourced claims specialists Bankstone to provide a full-service external claims handling service for its motor, household and business customers.

Shene Insurance MD Philip Alexander comments: “Our first priority is always to deliver the best possible service to our customers. Having looked at a number of potential outsourced providers, we believe Bankstone have the right resources and the right philosophy to take our claims handing service to the next level. They have the systems, the people, and the quality control to ensure our clients get the personal attention and support they are looking for when they need to make a claim. One of the benefits of outsourcing our claims function to Bankstone will be extending the hours during which we can offer a personal claims service to our customers.”

Bankstone director Dickon Tysoe adds: “I am delighted Shene have chosen Bankstone, as their claims handling partner. We look forward to working with them to maximise customer satisfaction and client retention whilst reducing operational costs. Shene and its customers will benefit from our market-leading technology platform, our state of the art online claims facilities, and the exceptional knowledge and experience of our team, many of whom are former brokers themselves.”

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Very helpful and knowledgable call handler. Very professional throughout.
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