November 20, 2009

Independent insurance broker Oakland Insurance Services has signed up Bankstone to provide a full-service white-labelled external claims handling service to its clients.

Oakland Proprietor Martin Child comments: “Our first priority is to deliver the highest possible standard of service to our clients. Bankstone impressed us as people we could rely on to treat our clients with the same care and attention we would ourselves.

“A major attraction was their ability to extract key client data instantly and seamlessly from our system via SSP, allowing their claims handlers to get straight into the detail of a claim without asking lots of questions first or keeping clients waiting.”

Bankstone director Dickon Tysoe adds: “I am delighted Oakland have chosen Bankstone. Oakland and their clients will benefit from our market-leading technology platform, our state of the art online claims facilities, and our team’s exceptional knowledge and experience. I’m confident we can add real value by helping Oakland maximise customer satisfaction and client retention as well as reducing operational costs.”

About Oakland Insurance

Oakland Insurance Services was established in October 1998 and has rapidly grown into a successful player in the commercial vehicle insurance market. An independent insurance broker, Oakland Insurance is not tied to any one insurer and can offer policies from a range of different insurers. Oakland offers a comprehensive range of Insurance products including Motor, Household and Commercial.


    What our clients say about us

    Jo was friendly while still professional. She answered any questions and was patient and happy to help. Next steps and cover confirmation could have been a bit clearer. I've had calls from credit hire that I was expecting for replacement bike but they were pushing to do repairs. I was told this would be done by an approved repair. I called just after 9am to notify a claim and was told I would receive a call back within 10 to 15mins. I had to call back an hour later as no one had called back. The lady who answered, Jo, did deal with things straight away and was very helpful
    Mrs. L - North Shields