August 27, 2010

It is a commonly held belief that buying insurance makes your home or vehicle better protected. This cosy assumption is now in doubt after the FSA imposed a record £2.3m fine on insurer Zurich for exposing its customers to the risk of burglary.

An allegedly relaxed attitude to data security saw Zurich lose track of 46,000 policyholders’ data – including personal identity and credit card details, addresses and household security information.

The FSA claims the loss of an unencrypted back-up tape on route to Zurich’s South African data storage centre in 2008 could have caused serious financial detriment to customers or even got them burgled.

Zurich claims it has seen no evidence to suggest that personal data was compromised or misused.

What, something like a thank you note from a burglar?


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    Yes - the operator, Stacey, was able to answer my questions quickly and clearly for what is a process completely new and alien to me. At no point did I not think I had the full backing of my insurance company for what is turning out to be a stressful and traumatic time for me.
    Mr. B - Peterborough