It is a commonly held belief that buying insurance makes your home or vehicle better protected. This cosy assumption is now in doubt after the FSA imposed a record £2.3m fine on insurer Zurich for exposing its customers to the risk of burglary.

An allegedly relaxed attitude to data security saw Zurich lose track of 46,000 policyholders’ data – including personal identity and credit card details, addresses and household security information.

The FSA claims the loss of an unencrypted back-up tape on route to Zurich’s South African data storage centre in 2008 could have caused serious financial detriment to customers or even got them burgled.

Zurich claims it has seen no evidence to suggest that personal data was compromised or misused.

What, something like a thank you note from a burglar?


    What our clients say about us

    Jo was friendly while still professional. She answered any questions and was patient and happy to help. Next steps and cover confirmation could have been a bit clearer. I've had calls from credit hire that I was expecting for replacement bike but they were pushing to do repairs. I was told this would be done by an approved repair. I called just after 9am to notify a claim and was told I would receive a call back within 10 to 15mins. I had to call back an hour later as no one had called back. The lady who answered, Jo, did deal with things straight away and was very helpful
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