02/09/2009

Bankstone didn’t get where it is today by employing any old rabble. No indeed. Setting the benchmark for excellence in the claims management market demands – amongst other things – significant investment in staff training and career development.

In which context congratulations are in order for Bankstone Insurer Claims Manager Matthew Kerridge who has just got the results back from year one of a five-year Bankstone-sponsored BA in Business Management at Leeds University.

With a first in Information Technology and 2.1s in everything else, he’s clearly on track for an excellent result come 2013.

Bankstone’s Dickon Tysoe comments: “I’m delighted to see Matthew doing so well. Taking on a demanding five-year degree alongside all his work commitments shows real character and determination. In keeping with our commitment to recruiting and retaining staff of the highest possible calibre, we’re only too happy to support him in his academic endeavours.”



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    Jo was friendly while still professional. She answered any questions and was patient and happy to help. Next steps and cover confirmation could have been a bit clearer. I've had calls from credit hire that I was expecting for replacement bike but they were pushing to do repairs. I was told this would be done by an approved repair. I called just after 9am to notify a claim and was told I would receive a call back within 10 to 15mins. I had to call back an hour later as no one had called back. The lady who answered, Jo, did deal with things straight away and was very helpful
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