February 5, 2010

Bankstone News this week hopes, not for the first time, that its readers will be prepared to accept a generously inclusive definition of the word “news,” as we ask: Did you know… Bankstone News has its own fleet accident management business?

Well, we do. And the name of that business is Bankstone Advantage.

Bankstone Advantage offers a complete range of client-focused claims and accident management services, from first call through to claim settlement and repair management.

Business Directors, Nick Williams and Phil Webb have nearly 40 years’ motor claims and accident management experience between them, having previously worked together with a number of high profile accident and claims management companies focusing on the fleet and insurance sectors.

“Our clear aim,” Nick explains, “is to satisfy clients who demand a high standard of service combined with a core focus on cost control and managing vehicle utilisation – something which all too often is lacking in the market.”

“Bankstone Advantage has an extensive insight,” he says, “into the complexity of the market and how to make positive change. Our philosophy is to take the time to listen and understand what our clients and suppliers need from their accident or claims management partner. This enables Bankstone Advantage to deliver a flexible, proactive and responsive service focusing on positive customer experience and unique cost control methods.”

“We are passionate about improving incident services,” Nick continues. “We believe in maintaining strong partnerships and an open dialogue with our clients to achieve the best results and most of all we do what we promise. All of this is backed up by state of the art systems, time driven work flow technology with transparent online systems.”

Did you know all that? Quite possibly not, we’ll wager. But you’re probably now wishing that you had. In which case, this would be the ideal moment to drop Nick a line to instigate a conversation aimed at identifying how Bankstone Advantage can develop a service-enhancing offering for your fleet clients.

Call Nick on 07595 651763, or send him an email at nick.williams@bankstone.co.uk or, for further information, take a look at the dedicated Bankstone Advantage website.


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What our clients say about us

Jo was friendly while still professional. She answered any questions and was patient and happy to help. Next steps and cover confirmation could have been a bit clearer. I've had calls from credit hire that I was expecting for replacement bike but they were pushing to do repairs. I was told this would be done by an approved repair. I called just after 9am to notify a claim and was told I would receive a call back within 10 to 15mins. I had to call back an hour later as no one had called back. The lady who answered, Jo, did deal with things straight away and was very helpful
Mrs. L - North Shields