Welcome to Bankstone News 2015, Dear Readers, and a very Merry New Year to all of you!

Yes, here we go again. Another year, another something else, complete sentence.

As vintage a year as 2014 undoubtedly was for Bankstone News, a number of readers did gently suggest that it might be nice to read something true in these stories occasionally.

Eager to oblige as ever, we’ve decided to kick off the new year with a story which, whilst quite blatantly a shameless puff piece for our glorious sponsors, leading outsourced claims handlers Bankstone (Limited) has the rare and precious merit of being almost entirely true, authentic, reliable and unadulterated.

Definitive proof that outsourced claims handlers are not just for Christmas reached Bankstone News this week with the receipt of another glowing set of customer comments forwarded to Bankstone by one of its clients (a leading motorcycle and motor vehicle insurance provider who shall remain nameless from reasons of anonymity).

The customer, a motorcyclist young enough to employ the word ‘dude’ as a term of address in written communication, gave their claims handler 10 out of 10 on a complete set of attributes including attitude, knowledge, helpfulness, overall satisfaction, dudesomeness, bodacity, and awesomeness (possibly not those last three).

The claims handler, the customer said, was “infromative” (like informative only better, we think, cf. active/proactive), “helpful” and “reassuring”.

“I was asked for my details once,” he said, “rather than the 20 times you normally have to give them, and things moved along fantastically fast.”

Standout service, in this instance, helped secure a new longterm customer and advocate fro Bankstone’s client. “I have a short term policy with you guys,” the customer revealed, “as my renewal was over xmas, so I was moving the expense away from that expensive time of year. I was planning on returning to my old brokers in March for a full year fully comp policy, but after this I think I will be staying with you guys as your staff are the best I’ve encountered over the 16 years I’ve been riding.”

Satisfied customer had some special words of thanks for the claims handler he spoke to: “To the person who dealt with me, I would like to thank you. Whilst having a broken arm, bruised ribs and a bike in pieces, you really put me at ease, so cheers dude. I look forward to receiving a great deal and more awesome service when my renewal comes up.”




    What our clients say about us

    Jo was friendly while still professional. She answered any questions and was patient and happy to help. Next steps and cover confirmation could have been a bit clearer. I've had calls from credit hire that I was expecting for replacement bike but they were pushing to do repairs. I was told this would be done by an approved repair. I called just after 9am to notify a claim and was told I would receive a call back within 10 to 15mins. I had to call back an hour later as no one had called back. The lady who answered, Jo, did deal with things straight away and was very helpful
    Mrs. L - North Shields