As embarrassing as leading professional claims handling services provider Bankstone may find the deluge of effusive compliments and heartfelt gratitude that constantly threatens to engulf, overwhelm and indeed utterly inundate its leading team of professional claims handlers, and as reluctant as said organisation may be to perform the inelegant and anatomically challenging act of blowing its own trumpet, in an age of cut-throat commercial competition, let us not pretend, the duty to self-promote a little from time to time is pretty much inescapable.

It was thus with a heavy heart and a half-supressed shrug of semi-shamefaced sheepishness that Bankstone top bloke Dickson Tiptoe recently passed on to the editors of Bankstone News for publication the catalogue of congratulation reluctantly reproduced below (many of which comments had previously been passed on to Bankstone by clients for whom it does a bit of professional claims handling on a white-labelled basis).

“Thanks once again for your prompt handling of my claim… I couldn’t fault your service!”

“I would like to inform you about how incredibly helpful Marcel was with my insurance claim against a third party. Where other agents would perhaps not have been as persistent, Marcel ensured that the third party insurers kept up with their client and in doing so, allowed me to win the claim against them. Throughout our communication Marcel was polite, concise and easy to understand. It felt like he bent over backwards to help me, so I wanted to praise his good work. I asked Marcel for his supervisor’s details because I wanted to explain that he had done such a good job. He stated there was no need, he was just happy to help. But I managed to get your details anyway! So well done Marcel, and thank you Bankstone :)”

“Very helpful staff. Positive, highly efficient and knowledgeable. Did their utmost to help me and put me at ease. Ultimate customer satisfaction.”

“Great and knowledgeable staff that were speedy and clear throughout what is otherwise a headache situation for me to get my head around. Very good experience, thanks everyone :)”

“I am writing this email to say a big thank you to the [client company name] team. I have had dealings with many insurance companies over the years, and I can genuinely say the best experience was with your company. In particular Maxine Stabler was very very helpful. I always felt she was going above and beyond her normal role to help me, the customer, and to get the job done. She always came back to me, and always made me feel comfortable that the job in hand was in the best possible hands! So again, a big thank you – and obviously I will continue to use [client company name].”

“Excellent service. Staff member was efficient and provided good knowledge with regard to my claim. Was pleasant and efficient in dealing with the details that where required. Gave good explanation and detail when required. Great service at an awkward time.”

“The person I spoke with was very helpful, knew everything I needed to know, and offered advice when I asked. Couldn’t be more satisfied with the service I received.”

“With my hearing problems, the member of staff went out of his way to help me and repeated anything I could not hear. Top Service, thank you.”

“Very sympathetic, not at all condescending, and did not add to my humiliation about what had happened.”

“After a stressful weekend following my accident, it was nice to be dealt with so well. Thanks for your help!”

“Very good knowledgeable staff dealt with me quickly and gave me confidence my claim would be dealt with promptly. Thanks again.”

So there you have it: if you’re looking for total claims satisfaction, look no further than Bankstone!




    What our clients say about us

    Jo was friendly while still professional. She answered any questions and was patient and happy to help. Next steps and cover confirmation could have been a bit clearer. I've had calls from credit hire that I was expecting for replacement bike but they were pushing to do repairs. I was told this would be done by an approved repair. I called just after 9am to notify a claim and was told I would receive a call back within 10 to 15mins. I had to call back an hour later as no one had called back. The lady who answered, Jo, did deal with things straight away and was very helpful
    Mrs. L - North Shields