Throughout our communication Marcel was polite, concise and easy to understand.

December 20, 2016

I would like to inform you about how incredibly helpful Marcel was with my insurance claim against a third party.
I feel like where other agents would perhaps not be as persistent, Marcel ensured that the third party insurers kept up with their client and in doing so, allowed me to win the claim against them.
Throughout our communication Marcel was polite, concise and easy to understand. It felt like he bent over backwards to help me so I wanted to praise his good work. I asked Marcel for his supervisor / managers details because I wanted to explain that he had done such a good job, and he stated there was no need, he was just happy to help. But I managed to get your details anyway.
So well done Marcel and thank you Bankstone 🙂

Thank you for all your help

December 20, 2016

The lady I spoke to was incredibly sensitive and made it very easy for me to talk about a difficult experience I went through, thank you for all your help

Thank you for your persistence

December 20, 2016

We have returned from a few days away to find the excess cheque waiting for us.

Thank you for your persistence with Direct Line.

a big thank you to the Bikesure team

December 20, 2016

I am writing this email just to say a big thank you to the Bikesure team (Bankstone) I have had dealings with many insurance companies over the years and I can genuinely say the best experience was with your company. in particular Maxine Stabler was very very helpful, I always felt she was going above and beyond her normal role to help me the customer and get the job done. She always came back to me and always made me feel comfortable that the job in hand was in the best hands! So again a big thank you and obviously i will continue to use Bikesure

Thank you again for the assistance

December 20, 2016

Thank you again for the assistance which has been provided by yourself and Bankstone generally

Thank you very much.

December 20, 2016

I appreciate the efforts you are making to resolve this – thank you very much.

Brad and I would like to thank you…

December 20, 2016

Brad and I would like to thank you for your prompt action on his claim and keeping us informed. You have been amazing!

Mr. R – Gravesend

August 13, 2015

The gentleman I spoke to on my call was thoroughly pleasant and professional.He displayed a keen attentiveness and thorough knowledge of every aspect of the matter in hand and left me feeling confident that my claim would be handled with the minimum of fuss.

Mr. N – Whitley Bay

August 13, 2015

Sorted out everything I needed straight away, no hesitations great service.

Mr. H – Haverfordwest

August 13, 2015

Very helpful and knowledgable call handler. Very professional throughout.

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  • What our clients say about us

    Yes - the operator, Stacey, was able to answer my questions quickly and clearly for what is a process completely new and alien to me. At no point did I not think I had the full backing of my insurance company for what is turning out to be a stressful and traumatic time for me.
    Mr. B - Peterborough