Paul Upton – Head of Claims – ARAG PLC

September 28, 2017

Back in 2007 ARAG was looking for an experienced specialist motor insurance claims handling service with the flexibility to meet the full needs of our diverse customer base, and somebody who really understood our specific needs; something we had struggled to find in previous providers. We found exactly that in Bankstone. Partnering with them adds value and reassurance when we tender for business, and we know we can rely on them to consistently deliver a professional and tailored service.

Lee Westwood – Customer Manager – Adrian Flux Insurance Services

September 28, 2017

Throughout the six years we’ve been working with Bankstone, they have provided a truly exceptional level of service. They have helped us achieve consistently outstanding customer satisfaction scores across all aspects of claims handling. Above and beyond that, they’ve shown an in-depth understanding of our business, supporting the excellent reputation we enjoy with our insurer partners.

Very good knowledgeable staff

December 20, 2016

Very good knowledgeable staff dealt with me quickly and give me confidence my claim will be dealt with promptly thanks again

It was nice to be dealt with so well

December 20, 2016

After a stressful weekend after my accident it was nice to be dealt with so well. Thanks for your help

Very sympathetic

December 20, 2016

Very sympathetic, no condescendence and did not add to my humiliation at what had happened

Top Service, thank you

December 20, 2016

With my hearing problems the member went out of his way to help me, and repeat anything I could not hear

Top Service, thank you

Couldn’t be more satisfied with the service I received

December 20, 2016

The woman I spoke with was very helpful, knew everything I needed to know, and offered advice when I asked. Couldn’t be more satisfied with the service I received

Friendly and professional

December 20, 2016

Call taker was friendly and professional, very empathetic and keen to answer my questions. Lovely lady and a credit to you

Excellent service.

December 20, 2016

Staff member was efficient and provided good knowledge with regard to my claim. Was pleasant and efficient in dealing with the details that where required. Gave Good explanation and detail when required. Great service at an awkward time.

Knowledgeable staff that were speedy and clear throughout

December 20, 2016

Great and knowledgeable staff that were speedy and clear throughout what is otherwise a headache situation for me to get my head around. Very good experience, thanks everyone 🙂

Older Posts »
  • Archives

  • What our clients say about us

    Very helpful and knowledgable call handler. Very professional throughout.
    Mr. H - Haverfordwest