Excellent service.

Staff member was efficient and provided good knowledge with regard to my claim. Was pleasant and efficient in dealing with the details that where required. Gave Good explanation and detail when required. Great service at an awkward time.

Great and knowledgeable staff that were speedy and clear throughout what is otherwise a headache situation for me to get my head around. Very good experience, thanks everyone 🙂

I would like to inform you about how incredibly helpful Marcel was with my insurance claim against a third party.
I feel like where other agents would perhaps not be as persistent, Marcel ensured that the third party insurers kept up with their client and in doing so, allowed me to win the claim against them.
Throughout our communication Marcel was polite, concise and easy to understand. It felt like he bent over backwards to help me so I wanted to praise his good work. I asked Marcel for his supervisor / managers details because I wanted to explain that he had done such a good job, and he stated there was no need, he was just happy to help. But I managed to get your details anyway.
So well done Marcel and thank you Bankstone 🙂

The lady I spoke to was incredibly sensitive and made it very easy for me to talk about a difficult experience I went through, thank you for all your help

20/12/2016

Very helpful staff. Positive, highly efficient and knowledgeable. Did their up most to help me and put me at ease. Ultimate customer satisfaction.

20/12/2016

I would like to inform you about how incredibly helpful Marcel was with my insurance claim against a third party.
I feel like where other agents would perhaps not be as persistent, Marcel ensured that the third party insurers kept up with their client and in doing so, allowed me to win the claim against them.
Throughout our communication Marcel was polite, concise and easy to understand. It felt like he bent over backwards to help me so I wanted to praise his good work. I asked Marcel for his supervisor / managers details because I wanted to explain that he had done such a good job, and he stated there was no need, he was just happy to help. But I managed to get your details anyway.d
So well done Marcel and thank you Bankstone 🙂

We have returned from a few days away to find the excess cheque waiting for us.

Thank you for your persistence with Direct Line.

I am writing this email just to say a big thank you to the Bikesure team (Bankstone) I have had dealings with many insurance companies over the years and I can genuinely say the best experience was with your company. in particular Maxine Stabler was very very helpful, I always felt she was going above and beyond her normal role to help me the customer and get the job done. She always came back to me and always made me feel comfortable that the job in hand was in the best hands! So again a big thank you and obviously i will continue to use Bikesure

Thank you again for the assistance which has been provided by yourself and Bankstone generally

I appreciate the efforts you are making to resolve this – thank you very much.

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What our clients say about us

Telephone was answered quickly. The agent on the line was knowledgeable and efficient and polite. If have nothing but good things to say.
Mr. R - Hook