Chat or call direct via our website

28/07/2021

You can now live chat with an agent directly through the Bankstone website.
At any time you can elevate this chat to a phone call, without cost.

08/01/2019

Summer seems like a long time ago now, but back in June, we, alongside 16 other teams faced off in a 6-hour endurance karting race known as Insurance Endurance.

By channelling their inner Lewis Hamilton and enduring several hours of hard racing, the Bankstone team came out on top and were crowned winners of the 2018 event.

The race took place at Kart PFI Racetrack near Grantham, with the tack being the biggest outdoor karting circuit in the UK.

The event was another great success once again with the Bankstone battling it out alongside 2017 champions LAMP Champs throughout the day.

Whilst the afternoon provided an opportunity to display each company’s racing edge, it also played an important role in raising funds for The Insurance Charities.

This charity helps support insurance employees and their friends and family across the UK and Ireland.

We look forward to next year’s event where we hope to retain our crown as champions.

Check out some of our highlights from the day below.

Back in 2007 ARAG was looking for an experienced specialist motor insurance claims handling service with the flexibility to meet the full needs of our diverse customer base, and somebody who really understood our specific needs; something we had struggled to find in previous providers. We found exactly that in Bankstone. Partnering with them adds value and reassurance when we tender for business, and we know we can rely on them to consistently deliver a professional and tailored service.

Throughout the six years we’ve been working with Bankstone, they have provided a truly exceptional level of service. They have helped us achieve consistently outstanding customer satisfaction scores across all aspects of claims handling. Above and beyond that, they’ve shown an in-depth understanding of our business, supporting the excellent reputation we enjoy with our insurer partners.

Very good knowledgeable staff dealt with me quickly and give me confidence my claim will be dealt with promptly thanks again

After a stressful weekend after my accident it was nice to be dealt with so well. Thanks for your help

Very sympathetic, no condescendence and did not add to my humiliation at what had happened

With my hearing problems the member went out of his way to help me, and repeat anything I could not hear

Top Service, thank you

The woman I spoke with was very helpful, knew everything I needed to know, and offered advice when I asked. Couldn’t be more satisfied with the service I received

Call taker was friendly and professional, very empathetic and keen to answer my questions. Lovely lady and a credit to you

Older Posts »

What our clients say about us

All questions were answered, very helpful, generally a good experience following a very stressful experience.
Mr. B - Swindon