Very helpful staff. Positive, highly efficient and knowledgeable.

December 20, 2016

Very helpful staff. Positive, highly efficient and knowledgeable. Did their up most to help me and put me at ease. Ultimate customer satisfaction.

December 20, 2016

I would like to inform you about how incredibly helpful Marcel was with my insurance claim against a third party.
I feel like where other agents would perhaps not be as persistent, Marcel ensured that the third party insurers kept up with their client and in doing so, allowed me to win the claim against them.
Throughout our communication Marcel was polite, concise and easy to understand. It felt like he bent over backwards to help me so I wanted to praise his good work. I asked Marcel for his supervisor / managers details because I wanted to explain that he had done such a good job, and he stated there was no need, he was just happy to help. But I managed to get your details anyway.d
So well done Marcel and thank you Bankstone 🙂

We have returned from a few days away to find the excess cheque waiting for us.

Thank you for your persistence with Direct Line.

I am writing this email just to say a big thank you to the Bikesure team (Bankstone) I have had dealings with many insurance companies over the years and I can genuinely say the best experience was with your company. in particular Maxine Stabler was very very helpful, I always felt she was going above and beyond her normal role to help me the customer and get the job done. She always came back to me and always made me feel comfortable that the job in hand was in the best hands! So again a big thank you and obviously i will continue to use Bikesure

Thank you again for the assistance which has been provided by yourself and Bankstone generally

I appreciate the efforts you are making to resolve this – thank you very much.

Brad and I would like to thank you for your prompt action on his claim and keeping us informed. You have been amazing!

December 20, 2016

A despicable fat-cat lawyer has outraged right-thinking people everywhere by demanding that Lord or Lady Chancellor Liz Truss attend his firm’s offices in Euston to be lectured about how she should and shouldn’t be shaping Great Britain’s laws for the twenty-first century.

Just who the heck, without putting too fine a point on it, does this joker think he’s talking to! Does Patrick Alien (for that is this comedian’s name) seriously imagine that Lord Liz has nothing better to do than waste her time talking to lawyers!

As if that weren’t bad enough, this muppet promises to wheel out a bunch of so-called ‘ordinary people’ who, he claims, have brought the kind of claims the Min of Jus is planning to do away with when it brings in its proposed small claims reforms.

Parading these spongers in front of La Truss will surely only strengthen her resolve to crack down, once and for all, on rogue citizens who hound and persecute decent hard working companies and individuals whose negligence has caused only trivial harm.

Alien, a senior porter with law firm Todge Bones & Alien, claims raising the small claims limit from £1k to £500k will make “equality of arms a distant memory” in the compensation game, as low-value claimants lose the right to recover their costs and are “forced” to represent themselves.

Well, boo hoo hoo, Mr So-Called Alien. Would you really care if you weren’t worried about losing your slice of the action pie? And as for all these ‘ordinary people’ who will supposedly lose out from this long-overdue crack down on whingers and mallingerers, let’s face it they’re mostly just trying it on.

If we’re going to excise the tumour of compensation that’s eating away at the profitability of our insurance industry – and many other sectors besides – there’s bound to be a hint of collateral damage. The proverbial omelette, you will perhaps recall, could not be made without some breakage of proverbial eggs.

Are you seriously suggesting that’s not a price worth paying? Because, if you are, a lot of genuinely decent ordinary people are going to be very unhappy when their premiums go up again, and, we’re not saying they should, but if they felt like making that anger plain, well, who could really blame them!

So let’s stop all this posturing, shall we. Disband your rabble of so-called ordinaries. Lord Liz can see them perfectly well for what they really are, without the bother of meeting them, and will no doubt show true Brit grit in enacting the clearly expressed will of decent honest policyholders everywhere.

The free hand-outs stop here!

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December 19, 2016

As embarrassing as leading professional claims handling services provider Bankstone may find the deluge of effusive compliments and heartfelt gratitude that constantly threatens to engulf, overwhelm and indeed utterly inundate its leading team of professional claims handlers, and as reluctant as said organisation may be to perform the inelegant and anatomically challenging act of blowing its own trumpet, in an age of cut-throat commercial competition, let us not pretend, the duty to self-promote a little from time to time is pretty much inescapable.

It was thus with a heavy heart and a half-supressed shrug of semi-shamefaced sheepishness that Bankstone top bloke Dickson Tiptoe recently passed on to the editors of Bankstone News for publication the catalogue of congratulation reluctantly reproduced below (many of which comments had previously been passed on to Bankstone by clients for whom it does a bit of professional claims handling on a white-labelled basis).

“Thanks once again for your prompt handling of my claim… I couldn’t fault your service!”

“I would like to inform you about how incredibly helpful Marcel was with my insurance claim against a third party. Where other agents would perhaps not have been as persistent, Marcel ensured that the third party insurers kept up with their client and in doing so, allowed me to win the claim against them. Throughout our communication Marcel was polite, concise and easy to understand. It felt like he bent over backwards to help me, so I wanted to praise his good work. I asked Marcel for his supervisor’s details because I wanted to explain that he had done such a good job. He stated there was no need, he was just happy to help. But I managed to get your details anyway! So well done Marcel, and thank you Bankstone :)”

“Very helpful staff. Positive, highly efficient and knowledgeable. Did their utmost to help me and put me at ease. Ultimate customer satisfaction.”

“Great and knowledgeable staff that were speedy and clear throughout what is otherwise a headache situation for me to get my head around. Very good experience, thanks everyone :)”

“I am writing this email to say a big thank you to the [client company name] team. I have had dealings with many insurance companies over the years, and I can genuinely say the best experience was with your company. In particular Maxine Stabler was very very helpful. I always felt she was going above and beyond her normal role to help me, the customer, and to get the job done. She always came back to me, and always made me feel comfortable that the job in hand was in the best possible hands! So again, a big thank you – and obviously I will continue to use [client company name].”

“Excellent service. Staff member was efficient and provided good knowledge with regard to my claim. Was pleasant and efficient in dealing with the details that where required. Gave good explanation and detail when required. Great service at an awkward time.”

“The person I spoke with was very helpful, knew everything I needed to know, and offered advice when I asked. Couldn’t be more satisfied with the service I received.”

“With my hearing problems, the member of staff went out of his way to help me and repeated anything I could not hear. Top Service, thank you.”

“Very sympathetic, not at all condescending, and did not add to my humiliation about what had happened.”

“After a stressful weekend following my accident, it was nice to be dealt with so well. Thanks for your help!”

“Very good knowledgeable staff dealt with me quickly and gave me confidence my claim would be dealt with promptly. Thanks again.”

So there you have it: if you’re looking for total claims satisfaction, look no further than Bankstone!

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December 19, 2016

A couple of dodgy areas known locally as “Cottage Lane” and “Relief Road” are amongst the most notorious spots in all the UK.

Outraged members of the public have made no fewer than 271 complains about what goes on in so-called Cottage Lane and 115 about Relief Road. So, what on earth has been going on in these benighted endroits?

Well, whatever else you may have been thinking, this is actually a story about holes. And by that we mean holes, let’s not beat about the bush, of the very worst possible kind. The kind that those who prefer that digging implements should be clearly labelled spade call quite simply potholes.

That’s right: Cottage Lane (located, let’s just say, somewhere in the county of Lancashire) is the UK’s number one hotspot for pothole complaints. One of a host of similarly complained about pothole hotspots dotted across the North West of England.

This is according to local council data gathered, via a Freedom of Infotainment request, made by CarpArts4Less, who’ve created an online ‘tool’ that helps drivers avoid the worst routes, something they can also achieve by simply steering clear of the North West (and, as if it needed saying, Bradford, home to the dreaded Relief Road).

Ben Egleton from OK Caroline, who confesses to being a regular habitué of the notorious Cottage Lane, confirms that he’s had a “dreadful” time of it. Ben says he has “personally suffered a puncture” one night on his way back from work: an occasion on which two fellow travellers also came to grief. But apparently the council have sorted it all out now.

So if there’s a 2017 most-complained-about-roads-in-Britain survey, Cottage Lane won’t be on it.

Or will it… woo-ha-ha-ha-ha!

Sorry.

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What our clients say about us

Jo was friendly while still professional. She answered any questions and was patient and happy to help. Next steps and cover confirmation could have been a bit clearer. I've had calls from credit hire that I was expecting for replacement bike but they were pushing to do repairs. I was told this would be done by an approved repair. I called just after 9am to notify a claim and was told I would receive a call back within 10 to 15mins. I had to call back an hour later as no one had called back. The lady who answered, Jo, did deal with things straight away and was very helpful
Mrs. L - North Shields