Very good knowledgeable staff

Very good knowledgeable staff dealt with me quickly and give me confidence my claim will be dealt with promptly thanks again

After a stressful weekend after my accident it was nice to be dealt with so well. Thanks for your help

Very sympathetic, no condescendence and did not add to my humiliation at what had happened

With my hearing problems the member went out of his way to help me, and repeat anything I could not hear

Top Service, thank you

The woman I spoke with was very helpful, knew everything I needed to know, and offered advice when I asked. Couldn’t be more satisfied with the service I received

Call taker was friendly and professional, very empathetic and keen to answer my questions. Lovely lady and a credit to you

Staff member was efficient and provided good knowledge with regard to my claim. Was pleasant and efficient in dealing with the details that where required. Gave Good explanation and detail when required. Great service at an awkward time.

Great and knowledgeable staff that were speedy and clear throughout what is otherwise a headache situation for me to get my head around. Very good experience, thanks everyone 🙂

I would like to inform you about how incredibly helpful Marcel was with my insurance claim against a third party.
I feel like where other agents would perhaps not be as persistent, Marcel ensured that the third party insurers kept up with their client and in doing so, allowed me to win the claim against them.
Throughout our communication Marcel was polite, concise and easy to understand. It felt like he bent over backwards to help me so I wanted to praise his good work. I asked Marcel for his supervisor / managers details because I wanted to explain that he had done such a good job, and he stated there was no need, he was just happy to help. But I managed to get your details anyway.
So well done Marcel and thank you Bankstone 🙂

The lady I spoke to was incredibly sensitive and made it very easy for me to talk about a difficult experience I went through, thank you for all your help

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What our clients say about us

Helped a lot with my questions and explained everything thoroughly, everything I needed after getting knocked off my bike!
Mr. J - Teddington