Independent insurance broker Oakland Insurance Services has signed up Bankstone to provide a full-service white-labelled external claims handling service to its clients.
Oakland Proprietor Martin Child comments: “Our first priority is to deliver the highest possible standard of service to our clients. Bankstone impressed us as people we could rely on to treat our clients with the same care and attention we would ourselves.
“A major attraction was their ability to extract key client data instantly and seamlessly from our system via SSP, allowing their claims handlers to get straight into the detail of a claim without asking lots of questions first or keeping clients waiting.”
Bankstone director Dickon Tysoe adds: “I am delighted Oakland have chosen Bankstone. Oakland and their clients will benefit from our market-leading technology platform, our state of the art online claims facilities, and our team’s exceptional knowledge and experience. I’m confident we can add real value by helping Oakland maximise customer satisfaction and client retention as well as reducing operational costs.”
About Oakland Insurance
Oakland Insurance Services was established in October 1998 and has rapidly grown into a successful player in the commercial vehicle insurance market. An independent insurance broker, Oakland Insurance is not tied to any one insurer and can offer policies from a range of different insurers. Oakland offers a comprehensive range of Insurance products including Motor, Household and Commercial.