Job Title: Live Claims Handler
Salary: Dep. on experience
Status: Permanent
Location: Brighouse
Hours: Full time hours Monday – Friday, 7 hours per day working between 9am – 5.30pm. With one Saturday in every four 9am – 4pm or part time hours – Monday, Wednesday,Friday and one Saturday in every eight.

We are looking for talented individuals with a keen eye and excellent customer service and negotiating skills and experience in the motor claims industry, to join our busy team.

This role will involve managing a claim for start through to closure. Negotiating settlement of our clients claim for uninsured losses. This will involve speaking to our customers on the phone, both making and taking calls and disputing liability with other insurers and solicitors both verbally and in writing. You will have to work closely with colleagues within the firm to deliver consistently high levels that adhere to our service standards. You will be required to offer guidance, advice and support to our customers throughout the life of their claim; you should have the ability to manage your own work load.

You will be joining a friendly and highly experienced team, your input and ideas will be welcomed. This is a challenging, but extremely rewarding role, where your talents will be recognized.

It is essential you have a excellent verbal and written communication skills and are enthusiastic about providing excellent customer care. Having good understanding of claims handling and the regulatory bodies would be beneficial.

Main responsibilities

  • Thoroughly investigating each individual claim to ensure accuracy of information and verification of facts in order to establish liability.
  • Use case law, experience and other available tools to negotiate liability effectively
  • To liaise professionally with all relevant parties, such as our customers, insurers, third party insurers, solicitors, repairing garages and hire companies.
  • Answering incoming calls promptly and provide excellent levels of customer service
  • Offer advice and support to customers when required.
  • Setting and managing personal diaries to chase relevant information and ensure they are dealt with, within service standards
  • Identify complaints quickly and deal appropriately
  • Manage own case load and adhere to service standards
  • Logging and dealing with incoming post
  • Administrative duties when required

If you feel that your skills match the above criteria and you would like to apply for these opportunities then please send me your CV to leah.meston@bankstone.co.uk.


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What our clients say about us

Well mannered operator. Well spoken and a friendly voice at a time when it is much needed.
Mr. W - Toon