Insurers work smarter with our specialist outsourced claims management service
Bankstone offers a comprehensive range of claims management services to insurance companies. We can do this either explicitly as a third party partner or white-labeled to use the client company name at all stages in the process.
We are uniquely well placed to drive efficiencies and service enhancements for our insurer clients. Why? Simply because we apply the best available specialist expertise at every stage in the claims management process.
Bankstone sits at the hub of a unique network of specialist providers offering all the skills required to maximise efficiency in every conceivable aspect of claims management and its associated services. We work only with the best companies in any given sector and submit all partner companies to rigorous selection and regular performance evaluations.
We offer our insurer clients a flexible menu of services, allowing you to select as many or as few insurance claims management support services as you need. You might decide you need a single element such as first response call handling, or you might want us to handle every aspect of your claims management. Either way, you can be confident you are talking to the right people.
Our claims management services include:
• First response cover validation
• Notification of interested parties
• Fraud screening
• Claims progression
• Claims settlement
• Contact centre management
• Out of hours service (24/7) including message taking and claims handling
• Management Information
• Policy administration
We also offer an extensive range of specialist motor insurance claims services.
We took the decision early on that we would only use only the most experienced staff possible to take initial calls from policyholders. Our call handlers are able to advise without referring to someone “further up the chain,” Their obvious knowledge, experience and understanding gives callers confidence in their ability to direct the claim along the route to a satisfactory conclusion. Combining this skill with our highly advanced and specialised claims management systems infrastructure dramatically reduces call-handling times and massively enhances the customer experience.