No one does claims management better than Bankstone
We offer an unbeatable outsourced claims management service to insurance brokers and intermediaries. We deliver a dedicated service tailor-made to your specific requirements.
In addition to our core claims management offering we all provide:
Legal expenses insurance
Breakdown and accident recovery
Vehicle replacement schemes
We can also support you in selling these products and services on to your clients – on either an optional or a mandatory basis.
Click on the icons to find out more about the services we offer, focused on motorcycles, cars, Light Commercial Vehicles (LCV), Taxis and Home, travel & pet insurance services.
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The perfect claims management solution for your business
We offer brokers a true one-stop claims management solution. We can provide anything from outsourced claims support to a complete delegated authority claims management service, on either a branded or unbranded basis.
We save you time and money by allowing you to switch resources from routine claims administration into more productive work. The unique way we work safeguards both insurer schemes and client relationships – directly benefiting your bottom line. An efficient flow of information and data between all parties enhances your service delivery.
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How we work
When a new claim is reported, we capture all relevant data during the initial telephone conversation. We then distribute this according to your specific requirements by fax, email, or direct data transfer. In the case of non-fault accident claims, we transmit data to additional recipients to enable recovery of uninsured losses sustained as a direct result of the accident. We manage and monitor this and all other aspects of the facility directly from our offices in Brighouse, West Yorkshire.
For brokers using leading software houses including SSP, Open GI and CDL, we have introduced a groundbreaking new automated claims handling methodology that makes outsourcing your claims management easier and more efficient than ever before. The UK’s first instant online claims validation system enables us – with your specific permission only – to import all the relevant policyholder details on to our claims management system simply by asking their name and postcode. Use the menu to the left for further details.
A typical claim might include:
• personal injury
• policy excess
• any loss personal to the client
• loss of earnings
• vehicle contents
• hire and repair bill
• diminution
Costs are covered by pre-event legal expenses insurance sold to the client either at policy inception or renewal.