Job Title: Hire claims Handler
Salary: Dep. on experience
Status: Permanent
Location: Brighouse
Hours: Full time hours Monday – Friday, 7 hours per day working between 9am – 5.30pm. With one Saturday in every four 9am – 4pm

We are looking for experienced, highly motivated individuals with a keen eye and excellent customer service skills to join our new team.

The Role will involve risk assessing new claims, ensuring that hires provided meet with mitigation principles, utilising your understanding of the ABI GTA protocol to monitor the progress of commenced hire claims through to the point of invoicing to the third party insurer. Manage claims from invoicing stage to settlement and or utilising litigation to effect settlement where payment isn’t forth coming within time scales. Maximise settlement through an understanding of the ABI GTA protocol and correct understanding of current case law.

This is an exiting role on a brand new team, your skills, input and knowledge will be welcomed. As this is a new role we anticipate it to be extremely rewarding and your efforts will be recognized.

Main responsibilities

  • Risk assessing new credit hire claims and liaise professionally with all relevant parties, such as our customers, insurers, third party insurers, solicitors, repairing garages and hire companies.
  • Hire monitoring
  • Input accurate details and ascertain clients requirements within the company system
  • Use case law, experience and other available tools to negotiate liability effectively
  • Offer advice and support to customers when required.
  • Setting and managing personal diaries to chase relevant information and ensure they are dealt with, within service standards
  • Identify complaints quickly and deal appropriately
  • Manage own case load and adhere to service standards
  • Administrative duties when required
  • Review outstanding settlement and negotiate with representatives of the responsible partys
  • Maintain accurate reporting of incoming payments
  • Send all instructions for hire/repair to relevant companies
  • Answering incoming calls promptly and provide excellent levels of customer service

If you feel that your skills match the above criteria and you would like to apply for these opportunities then please send me your CV to


What our clients say about us

Very helpful and knowledgable call handler. Very professional throughout.
Mr. H - Haverfordwest