April 23, 2010

Independent insurance intermediary Central Insurance Brokers has signed up outsourced claims specialists Bankstone to provide a full-service white-labeled external claims handling service to its clients.

Chris Lozetsky senior partner of Central Insurance Brokers comments: “Having thoroughly researched the market, we picked Bankstone because they seemed the most professional and responsive provider in the outsourced claims space. Their technology platform is very advanced and it’s great to be able to see all our claims in real time via a dedicated secure web portal.

“A key attraction for us is the ability Bankstone provide – via our software house SSP – to extract client data instantly and seamlessly from our system. This makes the whole process of first notification far quicker and slicker – and saves asking customers for lots of information we should already know as their brokers.”

Bankstone director Dickon Tysoe adds: “I am delighted Central have chosen Bankstone. They and their clients will benefit from our market-leading technology platform, our state of the art online claims facilities and our team’s exceptional knowledge and experience. I’m confident we can add significant value by helping Central maximise customer satisfaction and client retention while reducing operational costs.”


What our clients say about us

Jo was friendly while still professional. She answered any questions and was patient and happy to help. Next steps and cover confirmation could have been a bit clearer. I've had calls from credit hire that I was expecting for replacement bike but they were pushing to do repairs. I was told this would be done by an approved repair. I called just after 9am to notify a claim and was told I would receive a call back within 10 to 15mins. I had to call back an hour later as no one had called back. The lady who answered, Jo, did deal with things straight away and was very helpful
Mrs. L - North Shields