April 23, 2010

Independent insurance intermediary Central Insurance Brokers has signed up outsourced claims specialists Bankstone to provide a full-service white-labeled external claims handling service to its clients.

Chris Lozetsky senior partner of Central Insurance Brokers comments: “Having thoroughly researched the market, we picked Bankstone because they seemed the most professional and responsive provider in the outsourced claims space. Their technology platform is very advanced and it’s great to be able to see all our claims in real time via a dedicated secure web portal.

“A key attraction for us is the ability Bankstone provide – via our software house SSP – to extract client data instantly and seamlessly from our system. This makes the whole process of first notification far quicker and slicker – and saves asking customers for lots of information we should already know as their brokers.”

Bankstone director Dickon Tysoe adds: “I am delighted Central have chosen Bankstone. They and their clients will benefit from our market-leading technology platform, our state of the art online claims facilities and our team’s exceptional knowledge and experience. I’m confident we can add significant value by helping Central maximise customer satisfaction and client retention while reducing operational costs.”


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After the problems I had with my previous insurer when I was knocked off my bike, it was very refreshing to talk to someone who didn't automatically assume that I was at fault simply because I ride a motorbike. I received a call back very quickly from someone who knew what I was talking about and dealt with my call in a friendly yet very professional manner. Thank you.
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