January 14, 2010

The latest new recruit at Bankstone is Russell Goulding, who joins this month as Broker Development Manager.

Russell has 24 years’ insurance industry experience gained both with software houses like SSP, the Agency Manager, Policy Master, Insurecom and New Millennium Technologies, and with insurance providers like Layton Blackham and Abbey Legal Protection.

Bankstone director Dickon Tysoe comments: “With his wide experience and understanding of the personal lines insurance market, Russell is a very welcome addition to our team. I believe he will be a great asset as we continue to develop our relationships with new and existing clients.”

Russell Goulding adds: “I am looking forward to working with a dynamic and successful firm like Bankstone. Drawing on my experience and contacts across the industry, I’m confident I can make a real contribution to Bankstone’s future success.”


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Jo was friendly while still professional. She answered any questions and was patient and happy to help. Next steps and cover confirmation could have been a bit clearer. I've had calls from credit hire that I was expecting for replacement bike but they were pushing to do repairs. I was told this would be done by an approved repair. I called just after 9am to notify a claim and was told I would receive a call back within 10 to 15mins. I had to call back an hour later as no one had called back. The lady who answered, Jo, did deal with things straight away and was very helpful
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