1. First Response - The call centre is central to the operation of all accounts and represents a one point of contact service to the clients. The focus at this stage is to gather accurate data, respond appropriately to the incident circumstance, implement cost control measures and transfer data to interested parties such as insurer and fleet managers immediately.
Value
- One point of contact 24/7 (branded as required)
- Master fleet / policyholder data pull through
- Ability to set account structure to accommodate multi levels
- Broker
- Insurer
- Fleet Client
- Client division
- Client cost centre / depot location
- Pre agreed call scripting and data gathering
- Claim validation
- Early fraud indicators
- Agreed & Measured SLA & KPI
- Immediate data transfer
- Mobility and replacement vehicle service
- On-line functionality
- Web based claims and incident reporting
- Uniquely designed to your brand & requirement
- Specific claims reporting templates
- Specific fleet claims templates & functionality
- Simple repair deployment service
- Access individual and group claims data
- Click to listen to recorded calls
- MI functionality and downloads
- Comprehensive performance dashboards